Frequently Asked Questions
Orders & Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, where available at checkout.
What currency are prices listed in? All prices on our site are listed in British pounds (GBP).
Can I change or cancel my order after placing it? Because we process orders quickly, please contact support@abezom.com as soon as possible if you need to change or cancel an order. We can't guarantee changes once an order has entered processing.
Shipping
Where do you ship? We currently ship to addresses within the United Kingdom (UK) only.
How long will it take to receive my order? Orders are processed within 1 business day, and transit typically takes 5–7 business days, for a total estimated delivery time of 6–8 business days.
Is shipping free? Yes. We offer free standard shipping on all orders within the United Kingdom, with no minimum purchase required.
What is your order cut-off time? Orders placed before 5:00 PM UK Time on a business day will begin processing that day. Orders placed after this time will be processed the next business day.
Returns & Refunds
What is your return window? You may return eligible items within 30 days of delivery.
Who pays for return shipping? Return shipping is the customer's responsibility, unless the item was defective, damaged, or incorrect due to our error.
Is there a restocking fee? No, we do not charge a restocking fee on eligible returns.
How long do refunds take? Once we receive and inspect your return, refunds are processed within 14 business days to your original payment method.
What items can't be returned? Items that have been worn, used, washed, damaged, altered, or returned without their original packaging or tags are not eligible for return. Sale items and gift cards are also non-returnable, unless otherwise stated in our Return & Refund Policy.
Contact Us
Business Address: 45 Russell Square, London WC1B 4JP, United Kingdom
Business Email: support@abezom.com
Business Phone: +44 7480274293
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Customer inquiries are usually answered within 24 business hours.